What is FedEx Delivery Exceptions? (Causes, Solutions, and Proactive Measures)

Last Updated on 02/09/2023 by UPS_ Admin

A FedEx delivery exception can be an unwelcome surprise, often signifying an unforeseen delay in package delivery. This guide dives into the world of FedEx shipment exceptions, explaining their causes, durations, and what you can do when faced with one. From understanding the elusive “PMX” or PM Exception to proactively minimizing the chance of disruptions, equip yourself with the knowledge to navigate the unpredictable waters of delivery exceptions and ensure your package reaches its destination in a timely manner.

FedEx Delivery Exceptions

How long does FedEx shipment exception last?

A FedEx shipment exception indicates an unexpected event preventing the delivery of a package. These exceptions can arise from various reasons, including natural disasters, severe weather conditions (that render delivery routes impassable), customs delays, national holidays, or even issues with the delivery vehicle. Generally, most FedEx shipment exceptions are resolved within a timeframe of less than seven days from the original delivery date. However, the exact duration can vary based on the nature of the exception. For instance, mechanical issues might be addressed within a few hours, but weather-related delays could extend beyond a day.

FedEx actively works to minimize these exceptions, ensuring shipments are delivered as promptly as possible. However, some delays, especially those caused by unforeseen events, are inevitable. It’s crucial for recipients to monitor the tracking information closely during such exceptions. If there’s an extended delay or if clarity is needed regarding the status of a package, recipients should contact FedEx customer service or reach out to the shipper for further information and assistance.

How do I fix a FedEx delivery exception?

A FedEx delivery exception can be a source of anxiety for many online shoppers, but there are steps you can take to address it promptly. If you encounter such an exception, here’s what you can do:

  1. Contact FedEx: Upon noticing a delivery exception in your package tracking details, reach out to FedEx customer service immediately. They can provide clarity on the nature of the exception and guide you on the next steps.
  2. Use Different Contact Methods:
    • Phone: You can call the FedEx helpline at 1.800.GoFedEx (1.800.463.3339). Simply say “track my package” and follow the prompts provided.
    • Text: Another option is to send a text message. Text “follow” followed by your door tag number to 48773 to get updates.
    • FedEx® Mobile app: Download the FedEx® Mobile app for free. The app provides a user-friendly interface where you can easily track your packages, view the nature of any exceptions, and contact FedEx if needed.
  3. Follow Up: If the exception isn’t resolved immediately, it’s a good idea to follow up with FedEx after a day or two to check on the status of your package.

Does A FedEx Delivery Exception Mean That My Package Will Arrive Late?

Yes, a FedEx delivery exception indicates that there has been an unexpected event causing a delay in the delivery of your package. The delay could be due to various reasons, including but not limited to:

When encountering a shipping exception, it might be distressing, especially if you were eagerly awaiting your package. However, it’s advisable to contact FedEx as soon as you notice an exception status. They can provide more insight into the nature of the exception and suggest potential resolutions.

The length of the delay caused by a shipment exception can differ widely based on its nature. Some exceptions are resolved swiftly, not greatly affecting the overall delivery time. Others might lead to more extended delays. As of May 23, 2023, it was noted that the duration of a FedEx shipment exception could vary, but most are typically addressed in under a week. However, certain circumstances might extend this timeframe.

How Do You Avoid FedEx Delivery Exceptions?

FedEx delivery exceptions are essentially unavoidable disruptions in the delivery process, often arising from unforeseen circumstances. However, with some proactive measures, the likelihood of these interruptions can be minimized.

Strategies to Minimize Delivery Exceptions:

  1. Plan Around Known Delays: When scheduling your shipment, consider potential disruptions like weather patterns, public holidays, federal holidays, and customs clearances. This foresight can help in preventing unnecessary delays.
  2. Ensure Someone Is Available For Delivery: Especially for packages that require a signature, always make sure someone is present at the delivery address. This can prevent exceptions arising from failed delivery attempts.
  3. Maintain Clear Communication with FedEx:
    • Contact Carrier: Should you notice a delivery exception, contact FedEx promptly to get clarity on the issue and potential solutions.
    • Stay Updated: If your shipment faces a delay, being proactive by reaching out to FedEx can help in quickly understanding and addressing the issue.
  4. Engage With Your Customer:
    • Update on Delays: If there’s a known delay, inform your customer in advance. This proactive approach can mitigate potential complaints.
    • Address Verification: Double-check the delivery address with your customer to avoid address-related exceptions.
  5. Package Preparation:
    • Clear Labels: Whether you’re using printed labels or handwritten ones, ensure that they’re clear and legible. Smudged or damaged labels can lead to delivery issues.
    • Sturdy Packaging: Ensure that your items are well-packaged to prevent damage during transit. This not only protects your items but also prevents potential delays from damaged goods investigations.
    • Handwriting Legibility: If any details are handwritten, double-check for clarity to avoid misunderstandings.
  6. Insurance and Refunds: Consider investing in shipping insurance, especially for valuable items. This can help in compensating for any damages during transit. If an exception results in a failed delivery, be ready to either resend the package or issue a refund to maintain customer trust.

What Is A FedEx PM Exception?

A “PMX” or PM Exception with FedEx indicates that the package couldn’t be delivered and has been returned to the delivery station overnight. This usually happens due to reasons like the recipient not being available, an incorrect address, inclement weather, or a damaged label. In such cases, FedEx will typically attempt redelivery the following day. It’s essential to monitor tracking information and communicate with FedEx if you notice a PMX status to ensure timely delivery or resolution.


Understanding and addressing FedEx delivery exceptions is vital for ensuring timely package delivery. While most exceptions resolve in under a week, the duration can vary based on the cause. Proactive measures like clear labeling, advanced planning, and immediate communication with FedEx can mitigate potential delays. Moreover, recipients should actively monitor their package’s status and be prepared to take necessary actions, like contacting customer service, to facilitate smooth delivery. In the world of logistics, being informed and proactive is the key to navigating unforeseen challenges.

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