Lost Your UPS Package? A Guide on How to Get It Back!
Last Updated on 24/08/2023 by UPS_ Admin
Navigating the stress of a misdelivered package can be overwhelming. Whether it’s the holiday season rush, a backlog, or simply human error, UPS sometimes delivers packages to the wrong address. While the online tracking system may state a successful delivery, the reality can sometimes be different. Yet, even amidst the panic of potentially lost or mishandled parcels, there are proactive steps one can take. This guide dives deep into the world of misdeliveries, helping you understand the process, retrieve your items, and providing insights on ensuring more accurate future deliveries. Don’t fret – we’ve got the information to help you find your way.
Contents
- 1 What Should I Do If UPS Delivered My Package to the Wrong Address?
- 1.1 Can I Get a Refund If My Package Was Delivered to the Wrong Address by UPS?
- 1.2 Who to contact if UPS delivered to wrong address?
- 1.3 How to Report a UPS Package Delivered to the Wrong Address
- 1.4 1. Check Your Surroundings:
- 1.5 2. Review UPS InfoNotice:
- 1.6 3. Contact the Shipper:
- 1.7 4. Reach Out to UPS Directly:
- 1.8 5. File a Claim:
- 1.9 6. Reporting a Missing Package:
- 1.10 7. Document Review:
- 1.11 8. Await UPS’s Decision:
What Should I Do If UPS Delivered My Package to the Wrong Address?
In 2023, if UPS delivers your package to an incorrect address, promptly check hidden areas around your property since drivers often secure packages from potential theft or weather. If still missing, contact the sender to ensure they used the correct address and to initiate a trace with UPS. If confirmed, get in touch with UPS customer service, providing all package details. UPS will investigate using GPS scan data and, if misdelivered, will attempt to retrieve and redeliver it. If there’s no resolution within a week, consider applying for a refund. Remember, always approach the situation calmly and proactively.
Can I Get a Refund If My Package Was Delivered to the Wrong Address by UPS?
If UPS delivered a package to the wrong address due to their error, you are eligible for a refund. To clarify, if the mistake stems from the sender’s incorrect address, UPS isn’t responsible for the refund. Begin by filing a claim on the UPS website, supplying requisite details like tracking number, intended delivery address, and relevant documentation. The claim processing may take 8 to 15 business days. If approved, payment details will be needed and may take an additional 3 to 5 days. If the claim is denied, consider approaching the sender for potential resolution. If you inadvertently receive someone else’s package, refrain from opening or delivering it yourself. Instead, notify UPS, and they will rectify the situation.
Who to contact if UPS delivered to wrong address?
If UPS delivered your package to the wrong address, the immediate step is to contact their customer service. The easiest way to reach UPS for package discrepancies is by calling 1-800-PICK-UPS (1-800-742-5877). Upon connecting, press ‘0’ several times to speak with a representative. Describe your issue in detail and, if necessary, request to communicate with the local delivery center for more specific assistance. Typically, after this, the local delivery center will reach out to discuss the situation further. For additional resources or to file a claim, visit the UPS Customer Help and Support Center.
How to Report a UPS Package Delivered to the Wrong Address
Every now and then, UPS may make a mistake and deliver a package to the wrong address. If you find yourself in such a situation, don’t panic. Here’s a step-by-step guide on what to do:
1. Check Your Surroundings:
- At Home: Sometimes, for safety, packages are placed in hidden spots like the back porch, garage, or side door.
- With Neighbors: If the package required a signature and was delivered to the incorrect address, it might be with a neighbor.
2. Review UPS InfoNotice:
Upon a successful delivery, UPS usually leaves an InfoNotice which provides details such as the delivery location and time, and who signed for the package.
- If no InfoNotice is found, the package may either be undelivered or misplaced.
3. Contact the Shipper:
Always start by contacting the person or company that sent the package. They may need to initiate certain processes on their end.
4. Reach Out to UPS Directly:
- Online: Log into UPS.com and access the ‘My Choice dashboard’. Here, you can manage and reroute your packages.
- Phone: Dial 1-800-PICK-UPS (1-800-742-5877). Make sure to press ‘0’ a few times to get to a customer service representative. Explain the situation in detail.
5. File a Claim:
If you believe your package is truly lost or damaged, head to the UPS website and file a claim. UPS will investigate the issue. Typically, the shipper must initiate this process.
6. Reporting a Missing Package:
If the package is missing:
- Wait 24 hours after the delivery window to report.
- UPS will conduct a package search which can take up to 10 business days.
- If not located, UPS will send a Damage/Loss claim letter. If found, it will be routed to you, and you’ll be notified upon delivery.
7. Document Review:
Submit necessary documents to UPS to determine the package’s value, including invoices, purchase orders, and proof of mailing. Ensure you keep copies for your records.
8. Await UPS’s Decision:
Once your claim is approved, UPS will either reimburse the replacement or purchase cost, whichever is less.
