SHEIN’s Order, Return, and Refund Process: A Comprehensive Guide

Last Updated on 08/09/2023 by UPS_ Admin

Navigating through SHEIN’s ordering and refund process can often be a tad intricate. From understanding the steps to cancel an order on their app, to knowing how to cancel a return or comprehending the intricacies of their refund policy, it’s vital to be informed. This guide offers insights into each of these aspects, ensuring a smoother online shopping experience. Whether you’re wondering about the timeframe to cancel an order, the different refund methods, or reasons behind delay in refunds, we’ve got you covered. Dive in to grasp SHEIN’s mechanisms and make informed decisions.
Shein logo

How to cancel orders on shein?

  1. Open the SHEIN app.
  2. Navigate to your active orders by tapping on the “Me” icon on the bottom right of the app.
  3. Once in the “My Order” section, select “Processing” to view all of your current orders.
  4. Locate the order you wish to cancel.
  5. Tap on the “cancel order” option. A warning will pop up, asking you to confirm the cancellation, as once cancelled, the order cannot be recovered.
  6. Confirm the cancellation. Once you do, you’ll be presented with two refund options:
    • A refund to your SHEIN wallet which can be used for future purchases.
    • A refund back to your original payment method. If you select this option, be aware that it could take anywhere between 7 to 14 business days for the refund to process, depending on both SHEIN’s processing time and your bank’s processing time.
  7. Choose a reason for the cancellation, for instance, “don’t want it”.
  8. Finally, click “submit” to complete the cancellation process.

Once completed, your order cancellation will be successfully submitted. Always keep an eye on your email for any notifications from SHEIN regarding your order cancellation.

How do you cancel a return on Shein?

If you’ve decided to cancel a return on SHEIN or have questions about their return policy, here’s a clear set of answers based on the provided information:

  1. How to Cancel a Return on SHEIN:
  2. Order Cancellation on SHEIN:
    • You can manage and possibly cancel your order on the ‘My Orders’ page of SHEIN’s website or app before it ships out.
    • Note: Once the order is shipped, it cannot be canceled. However, you can return items after receiving them if they don’t meet your expectations.
  3. Questions on Return Policy and Fees:
    • If you wish to cancel a return and then later decide within the given return period to return the items again, you may be able to do so without any issue. However, for specific policies related to shipping fees or other related costs, it would be best to reach out to SHEIN’s customer service for clarification.
    • Sometimes, for relatively inexpensive items, SHEIN might advise you to keep the items rather than return them, but this is determined on a case-by-case basis.
    • If you’ve made an error in your return, such as forgetting to include an item, contacting SHEIN’s customer service can help correct the mistake before the items reach their warehouse.
    • If you change your mind about certain return items, you don’t necessarily have to send them back. Once the returned items are received by SHEIN, they will refund for the items that are sent back. Moreover, you can amend or modify your returns until the courier comes to pick them up. Even after you’ve initially requested the return, you can opt to ‘modify return’.

How long do you have to cancel order on Shein?

Always refer to the official SHEIN Return Policy page for the most accurate and up-to-date details.

  1. Time Limit for Order Cancellation:
    • On SHEIN, there isn’t a specific time limit to cancel an order. However, orders can only be canceled when they’re in the processing stage. This means you can cancel them before they have been shipped. You can manage this on the ‘My Orders’ page.
    • Is There a Time Limit to Cancel an Order on SHEIN? There’s no set time frame, but the key factor is that the order hasn’t been dispatched or shipped. Once shipped, the order cannot be canceled.
  2. Return Period:
    • If for any reason you’re not satisfied with your order after receiving it, SHEIN provides a return window. You have 45 days from the day you receive the order to initiate a return.
  3. If Order Has Been Shipped:
    • In cases where the order has already been dispatched, it’s not possible to cancel it through the website. In this scenario, you’d have to wait for the order to arrive and then proceed with a return.
  4. Refund Processing:

It’s always a good idea to check the official SHEIN Return and Refund Policy for any recent updates or changes.

How long does it take for Shein to refund your money?

General Refund Timeline:

Once a return has been received, SHEIN commits to processing the refund within 7 days. Following this, the refund will be sent to either your SHEIN Wallet or the original payment method, depending on the option you chose when initiating the return.

Situations Warranting a Refund:

An order arrives, and the items either don’t match their description or are unsatisfactory. In such cases, rather than a refund, a return process will need to be initiated.

An order hasn’t been delivered, and SHEIN’s customer service confirms that a refund will be provided.

An order is canceled before it has been shipped. The refund will be processed within a few days following the cancellation.

Refund Notification:

After processing, SHEIN will send an email indicating the successful processing of the refund. Generally, it takes about 5-10 working days for the refunded amount to reflect in the respective account.

Refund Methods:

SHEIN Wallet: Recommended for regular shoppers. The refund is usually processed within 24 hours. However, at times, due to maintenance, this option might be unavailable.

Credit Card: This method might take between 3 to 15 working days, with some exceptions extending up to a month.

PayPal: Funds usually reflect in 2 to 7 business days.

Gift Card: If you paid using a gift card, the refund will be reloaded onto the same gift card. If there are issues or if the PIN is forgotten, support can assist. Alternatively, the refund can be processed to the SHEIN Wallet or PayPal.

Clearpay: For those who opted for installment payments via Clearpay, the refund will be processed to the card used for the installment payments. If an order was fully canceled, upcoming installment payments will be terminated.

Tracking Your Refund:

Users can check the status of their refund by navigating to the refunded order details and clicking on “Return & Refund Record”. More detailed information can be accessed by clicking on “Details” and subsequently “Refund Track”.

Refund Timelines:

SHEIN Gift Card: 24 hours

SHEIN Wallet: 24 hours

PayPal: 1-5 business days

Credit/Debit Card: 4-14 business days

Why is my SheIn refund taking so long?

Your SheIn refund may be taking longer than expected due to the following reasons:

  1. Processing Time by SheIn: After receiving your returned package, SheIn takes up to 7 days to process refund-related matters. Once processed, the refund will either be sent to your SheIn wallet or to the original payment method you used.
  2. Current Situation Delays: Present circumstances have introduced an additional delay of 3-5 days in the processing of refunds.
  3. Bank Processing Time: Depending on your bank and the refund method, there can be additional delays. Banks often have different timeframes for processing and reflecting refunds in your account.
  4. Potential Bank Fees: If the received amount appears less than what you expected, it might be because the bank has charged a commission fee.
  5. Issues with Payment Method: If your credit/debit card is no longer valid or has expired, this could introduce additional complexities in the refund process.


This comprehensive guide elaborates on SHEIN’s order cancellation and return policies. Users can cancel orders in the processing stage via the SHEIN app or website. To cancel a return, contact SHEIN’s customer service before shipping. Refunds, post-return acceptance, typically process within seven days, though actual receipt time varies based on the refund method. Delay factors can include bank processing times, external situations, and potential card issues. Always refer to SHEIN’s official policy for up-to-date specifics.

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