UPS Insurance Claims

Did you know that any package shipped in the UPS system can get insurance up to $ 100.00 for free (there are few exclusions, such as documents or perishables)? What happens if your package does not reach its destination or is damaged?

If you are shipping with a UPS store, please contact the store and the staff will file a claim on your behalf. If you are shipping to a customer counter or an authorized shipping point, you may need to make a claim yourself. Call 1-800-PICK-UPS (1-800-742-5877) and speak to a representative to make a claim. Please provide the following information when calling the 800 number or your local UPS store (if provided by the store):

  • * Tracking Number (Most UPS tracking numbers start with the number “1” and the letter “Z” and are 18 characters long)
  • * Whether the content is missing or damaged
  • * The condition of the damaged item (e.g. broken, dented, scratched, bent, etc.)
  • * Can the damaged item be repaired or replaced?
  • * Value of damaged or missing items
  • * Phone number of the recipient

You will be instructed to contact the recipient and ask him to keep the contents of the packaging and the packaging materials for five working days. After the fifth working day, the recipient can keep or dispose of the damaged item. You must fax copies of the original invoices for these items, repair estimates, or replacement items to the UPS claims department. You can visit QVC.COM or HSN.COM or other suitable websites to find an agreement as close to the original item as possible, print this information and then fax it to the claims department.

UPS may decide to visit the consignee and verify that the shipment contains appropriate packaging materials and outer cartons. If the inspection finds that the item was improperly packaged or an unapproved shipping box was used, the claim will be rejected. Remember that all items packed in the UPS store location are properly packaged. If you don’t pack enough things to meet UPS standards, you can pack something, and the few dollars you save could lead to insurance claims being denied.

Therefore, the safest way to protect valuables in transit is to pack them at your local UPS store. Ask a packaging expert to carefully package your items so that you are fully insured in the event of an insurance claim.


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